Terms and Conditions

Terms & Conditions

We are sure you will love your new Pet Rebellion product but if for any reason you feel you need to return it; please read the information below.

Returns should be made within 28 days and in the original, undamaged packaging. If the product returned has been used or unnecessarily handled, we reserve the right to refuse a refund on the item or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

Return postage and packaging costs are to be paid by the customer and are non-refundable unless the product is faulty. Please keep proof of postage in case of losses on the way back to us. Please package all returns items in their original packaging and return them in the same condition that you received them.

We will process a refund as soon as possible once the goods are received back with us in the case of returns, or as soon as we have seen photographic evidence in instances where goods are not to be returned and faulty.

If you would like to return any part of your order, please follow this link to register your return:


Returns Address:
Pet Rebellion Ltd
James and James Fulfilment
2235 Southwest Blvd
Grove City


If you need to change the details of your delivery address, remove items from your order or cancel it completely, please give one of our team a call on +44 (0)1980 630405 or email [email protected]. Please note we are based in the UK and work Monday- Friday 9.30-5pm GMT.

Please be ready to quote your order number and order date. If your order has already left our warehouse for delivery, then you’ll need to follow our returns procedure above in the event of any unwanted products.

Offers / Sale / Discount Codes

We occasionally run offers/ discount codes on selected lines. Pet Rebellion reserve the right to remove the discount at any given time. Discount codes cannot be used on sale items. Only one discount code can be used per transaction.